Pronto Xi Service Scheduler

Pronto Xi Service Scheduler is a Windows application with an easy to use graphical user interface. A simple drag and drop allows you to allocate calls to available engineers, move calls to another date or time and reallocate a call to one or multiple engineers.

Easy drag and drop allocation of calls to engineers
The intuitive interface of Service Scheduler reduces the cost of your field service operation and training requirement and improves customer responsiveness with accurate engineer scheduling. Despatchers will find it easy to rapidly allocate calls to the right engineer. Calls can be viewed by skill requirement and matched to engineers who have the appropriate skill-set. Despatchers can view availability of these engineers at a glance, making Engineer Scheduler so easy to work with.

Complete visibility of unallocated calls and engineer activity
Pronto Xi Service Scheduler provides you with all the information you need for informed decision making on one screen. You can view all your field service calls and engineer activities at a glance, and when the unexpected happens you can make fast, informed decisions whilst still meeting customer expectations. Service Scheduler's full integration with Pronto Xi Service Management means you are only ever a click away from full call details and status information.

Pronto Xi Service Connect

Pronto Xi Service Connect provides service customers with a self management web portal. By seamlessly combining a fully integrated web application with Pronto Xi's Service Management Module capabilities, it improves your communication channels and minimises any loss of labour, all while providing a reliable online experience for the user.

Pronto Xi Service Connect is a simple and reliable way to allow your customers to review their service contracts as well as log and track active service calls, all at the tip of their fingers. This provides the next level of service with full visibility and customer satisfaction.

Features include:

• No custom interfaces required
• Secure online user access
• Web-based self service user management system
• Ability to access service call details and statuses online
• Online call logging
• Powerful search capabilities
• Self service reports of available breakdown and scheduled calls
• SSL security capable
• Full offline capability with the ability to still be operational when the ERP is unavailable

Pronto Xi Service Connect completes a suite of Pronto Xi Service Products giving you the edge over your competitors.

Pronto Software's powerful project costing solution provides the answer that will see your organisation deliver on time and on budget – every time. Pronto Xi Project Costing enables your resources to be devoted to the delivery of projects rather than the time consuming intricacies of project administration.

Costing Clarity

The main Pronto Xi Project Costing screen provides a clear view of the project status to all stakeholders, complete with key budget and time performance indicators and milestones achieved. Speed of access to detailed information across the full breadth of the project – from human resource issues, contracts and inventory through to monitoring equipment, time management and costs – ensures rapid identification of potential bottlenecks as well as improved project flow and cost management.

Meeting your Specific Needs

Pronto Xi Project Costing is configurable to your business requirements – from simple task tracking to full project costing – and is fully integrated with the Pronto Xi suite of applications. All transactions and project activities are automatically updated, avoiding inaccuracies and double entries. With rapid set-up and fast access to the system, Pronto Xi Project Costing provides a true 'cradle to grave' project costing tool tailored to your own specific business needs.

Pronto Xi Service Management is a completely scalable solution that can be used by either a small business with only two or three field technicians, or a national company with hundreds of field maintenance staff.
A flexible and easy to use solution, Pronto Xi Service Management accelerates call resolution and simplifies contract management. With customer calls and product history at your fingertips, you are set for informed and timely decision-making.
Fast Call Entry and scheduler, plus web technologies further optimise your on-site and call centre resources, improving overall efficiency.

Flexible Workflow
Pronto Xi Service Management provides an easy and flexible framework to map your Service Level Agreements to your customers' requirements. Whether you run a fleet of vans carrying parts, have on-site engineers, or a pool of technicians with various skill sets, you have the tools to exceed customer expectations while increasing the profitability of your operation.

Calls requiring multiple interventions or varied skill sets are fully tracked and managed to ensure rapid completion. Calls can be entered and prioritised by customers over the Internet and real-time information keeps your customers informed of their call status at any time.

Optimised queue management and automated call escalation with timely alerts ensure you meet contractual obligations, reduce legal risks and maintain customer satisfaction.

Project Costing
Pronto Software's powerful project costing solution will ensure your organisation delivers on time and on budget – every time. Pronto Xi Project Costing enables your resources to be devoted to the delivery of projects rather than the time consuming intricacies of project administration.

Costing Clarity
The main Pronto Xi Project Costing screen provides a clear view of the project status to all stakeholders, complete with key budget and time performance indicators and milestones achieved. Speed of access to detailed information across the full breadth of the project – from human resource issues, contracts and inventory through to monitoring equipment, time management and costs – ensures rapid identification of potential bottlenecks as well as improved project flow and cost management.

Meeting your Specific Needs
Pronto Xi Project Costing is configurable to your business requirements – from simple task tracking to full project costing – and is fully integrated with the Pronto Xi suite of applications. All transactions and project activities are automatically updated, avoiding inaccuracies and double entries. With rapid set-up and fast access to the system, Pronto Xi Project Costing provides a true project costing tool tailored to your own specific business needs.

Using Pronto Xi Maintenance Management as your central Equipment Register will lead to improvements in your asset utilisation and resource productivity, as well as reducing disruptive breakdowns and maintenance costs. This effective tool will assist you in improving equipment performance and minimising stock holdings while ensuring that the right parts and manpower are available when required.

Preventative / Predictive Maintenance
Pronto Xi Maintenance Management allows maintenance schedules to be created based on user-defined attributes. Resources required such as labour, tools, parts and special purchases can be assigned in order to assist in forecast planning.  In addition, condition monitoring points can be configured to provide alerts based on known engineering limits, including the automatic generation of work orders to aid detection and analysis before a failure occurs.

Equipment Register
Details relating to equipment identification can all be accessed from Pronto Xi's central Equipment Register. Budgets and actual costs incurred can be reported, queried or graphed by item per period per year for labour, materials and usage.  Equipment performance measures such as Mean Time Between Failures (MTBF) are automatically recorded against each equipment record.

• Contract authorisation
• Flexible billing cycles
• Multiple sites management
• Handling of unearned income rental rebates
• Serialised and non-serialised rental units
• Gatehouse movement tracking
• Pro-rata catch-up invoices
• Full rental history by unit
• Depreciation and returns for kits and items
• Automatic creation of assets and full integration with General Ledger

Easy Contract Management
The rental contract defines the units rented and the conditions of a rental item within Pronto Xi.  For maximum flexibility, you can record a rental unit as both a serialised item and a fixed asset. These can appear on the contract as units, additions or options, allowing you to implement a rental lifecycle best suited for your business model.  Identifying the equipment in Pronto Xi Fixed Assets allows you to account for asset depreciation. The asset record for the unit is linked to its serial number by an asset identification number.  Pronto Xi Rental stores all the rental details of the item, such as its current contract, rental rate and serial number.  The item's product group can also be used to determine the General Ledger postings of rental income.