Customer Solutions Consultant (NSW)

About the position

About our Customer Solutions Consultant Role:

• Want to impress with your customer service and technical skills?
• How about working in a well-established and mature Software Development and vendor company with more than 1500 clients?
• Support and collaboration from your team-mates We’re a friendly bunch.
• Work alongside software engineers, business analysts, technical leaders and clients
• Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

 

Where you’d be working:

Pronto Cloud is part of Pronto Software and is responsible for delivering IaaS, PaaS & SaaS to support enterprise solutions including the Pronto Xi ERP to our customers. We operate in a virtualised environment built around VMWare, Linux and Windows. Pronto Cloud performs various services for our customers either in our private cloud environment across five data centres or as a management service for our on-premise customers. Our employees stick around because they enjoy their colleagues, culture, and supportive team. We offer a 3/2 hybrid work arrangement.

 

What you’d be doing:

The focus of the Customer Solutions Consultant is to work under the guidance of the Solutions Architect to assist the Account Management and Sales teams in understanding and articulating technical solutions and building on the customer success journey for our customers.

 

Customer Solutions Consultant role (your day would look like this):

• Work on customer accounts to maximise revenue opportunities and follow-up issues or concerns.
• Key strategic account management with a strong focus on customer satisfaction
• Liaise with Account Managers, Sales teams and other branch staff as required to ensure effective customer support
• Communicate with internal teams to provide information on upcoming projects to assist with the smooth transition between sales and solution delivery
• Assist with the creation of proposals, quotes, architectural diagrams and solution briefs in relation to technical solutions
• Promote Pronto Cloud products and services while engaging with both customers and staff
• Assist sales staff with queries relating to Pronto Cloud products and services
• Assist customers with information about our solutions
• Level 1 support as needed to assist the Helpdesk team
• Assist with onboarding new customers
• As requested engage with 3rd party providers related to the provision of solutions
• Work cooperatively with all areas of the business

About you

We’re looking for a new Pronto Cloud Customer Solutions Consultant who has: 

• Excellent customer service skills, able to create and build confidence with the customers and internal teams
• Is highly organised, able to manage multiple tasks occurring over a number of customers
• Knowledge of computer and storage hardware solutions
• Understanding of Unix/Linux and Windows operating systems
• Understanding of network communications
• Experience in cloud and data centre operations
• Strong client focus
• Excellent verbal & written communicator – speaks clearly, actively listens and asks appropriate questions to obtain the information required to complete assignments.
• Ability to be a great team player.

 

To enjoy being a Pronto Cloud Employee you’d need to have: 

• You will possess a strong work ethic
• Ability to demonstrate your relevant technical knowledge and customer service skills
• Able to demonstrate strong commercial understanding
• Excellent attention to detail
• Passionate about customer service and delivery excellence

 

What you will get:

• Earn an salary, commensurate with your experience plus a range of employee benefits
• Work in a modern, dynamic and friendly team environment
• Enjoy the support of peers and your management team
• A hybrid working environment (split your week, flexible location arrangements)
• The ability to develop your career and experience

 

Note: Our employees need to undergo a Police Check

Sounds good? Apply now through Seek, please include a brief letter of application and your CV.

 

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage (high 90’s) of staff who agree to that:

• They are proud to work at Pronto Software and are passionate about the work they do
• Staff and managers choose to have a professional and positive attitude
• Pronto Software tries to achieve the best outcomes for customers and staff
• Pronto is generous and giving to the community
• Staff would recommend Pronto Software as a great place to work