UX Lead (VIC)

About the position

About our UX Lead opportunity: 

• Want to grow your career driving leading innovative design solutions with your UX experience and delivering successful ERP solutions?
• Do you enjoy utilising your interpersonal, communication and stakeholder management skills?
• How about in a well-established and mature Australian software development and vendor company with more than 1500 clients and nearly 500 staff?
• Support and collaboration with your team-mates? We’re a friendly bunch.
• Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)

 

Where you’d be working:

This role is part of our Products and Partners group located in Forest Hill VIC and is responsible for enhancing the UX across the Pronto Xi Suite of applications. You will lead our UX team based in Forest Hill.

 

What you’d be doing (your day will look like this):  
The UX Lead will be a visionary leader, ensuring our products deliver seamless and intuitive user experiences. This role demands a proactive approach to identifying and overcoming verbal and non-verbal user obstacles, continuously refining and iterating designs to achieve the highest standards of usability and consistency across our product suite.

Working within an agile development environment, the UX Lead will supervise the UX team working with your knowledge of business processes, following our implementation methodology and working closely with our stakeholders, team members, and Product Managers to enhance the product’s usability from the end user’s perspective, our UX Lead will be responsible for:

• Leading and managing the UX team, including hiring, training, and performance evaluations.
• Developing the skills and effectiveness of UX reports.
• Facilitating workshops to gather business requirements.
• Working with third party providers of UX services to complement the internal resources.
• Aligning UX initiatives with the strategic priorities set by Product Lifecycle Management team.
• Leading the creation and delivery of key UX artifacts, including user research, personal development, task analysis, and story mapping.
• Maintaining and ensuring consistency in UX design across all development projects, ensuring high usability and user satisfaction standards of usability and user satisfaction.
• Conducting in-depth interviews and participate in focus groups to gather valuable user insights.
• Presenting UX concepts and designs effectively to stakeholders with varying technical expertise.
• Overseeing comprehensive usability testing, remote access testing, and A/B testing to validate design decisions.
• Leading the ongoing review and maintenance of UX standards and guidelines to ensure best practices.
• Ensuring alignment of development outcomes across all departments to maintain consistency.

About you

We’re looking for a new UX Lead who has:

• Bachelor’s or Master’s degree in User Experience Design, Human-Computer Interaction, Information Technology, or a related field.
• 7+ years of experience in UX design, interaction design, or a similar role, with at least 3 years in a managerial position.
• Experience leading and managing UX teams in an agile development environment.
• Expertise in modern UI/UX design principles, methodologies, and tools
• Strong portfolio demonstrating successful UX projects across web, mobile, and software platforms.
• Experience in user research, usability testing, and incorporating user feedback into design iterations.
• Proficiency in creating high-fidelity wireframes, prototypes, and user journey maps.
• Excellent communication and presentation skills, with the ability to articulate design concepts to stakeholders of varying technical backgrounds.
• Experience working with geographically distributed and cross-functional teams.
  Strong leadership and mentorship skills, with a track record of developing and empowering UX team members.
• Knowledge of accessibility standards and best practices.
• Excellent current knowledge of UX and UI design strategies.
• Strong understanding of business operational requirements.
• Experience with high-speed data entry requirements.
• Willingness to travel interstate and overseas as required.

 

To enjoy being a Pronto Software Employee you’d need to have: 

• A passion for creating user-centric design solutions.
• Strong communication and collaboration skills.
• Ability to work effectively in a multidisciplinary team.
• Creative problem-solving approach.
• Keen eye for detail.
• Commitment to continuous improvement.
• Ability to influence stakeholders and translate complex requirements.
• Ability to pass a background check/NCCHC.

 

What you will get:

• Earn a salary commensurate with your experience plus a range of employee benefits.
• Work in a modern and friendly team environment.
• A hybrid working environment (split your week, flexible location arrangements).
• The ability to develop your career and experience.

 

Note: Our employees need to undergo a Police Check/NCCHC 

 

Sounds good? 
Apply now through Seek, please include a brief letter of application and your CV.

 

More about Pronto Software:

We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system – optimising business processes and unlocking actionable insights. Over 1,500 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage (high 90’s) of staff who agree to that:

• They are proud to work at Pronto Software and are passionate about the work they do
• Staff and managers choose to have a professional and positive attitude
• Pronto Software tries to achieve the best outcomes for customers and staff
• Pronto is generous and giving to the community
• Staff would recommend Pronto Software as a great place to work